What is a Chatbot?
“A Chatbot is a computer program designed to simulate conversation with human users, especially over the Internet.”
We call it your silent salesman.
It is an automated assistant that communicates with us through text messages, a virtual person who helps us to get closer to our customers and answer to queries. Such a bot is an automated system of communication with users.
Researches show that Chatbots help to:
Improve customer service
No need to wait for the operator. No need to go though several presses before getting to the right answer.
Answers to the specific questions. The more attention a customer gets the better impression he gets.
Because there is no human error involved.
Improve a response rate
About 90% of questions sent from Facebook business pages remain unanswered. Chatbot responds to 100% of messages and converts visitors into your customers.
Automate repetitive tasks
Most customers want to get answers on the same questions — When do you work? What is your location? Do you make deliveries? In order not to write the same answers every time, make a chatbot. It reduces your employees’ workload.
Asian Wedding Expo
Asian Wedding Expo has been held for 8 years in Macao. Every year, this large scale expo attracts a lot of visitors however we noticed a lot of mundane and unnecessary manual work were required for registration, and to capture and record data for this event.
This year, SignHUB helped them solve this problem with our EventHUB solution. Exhibitors and the organizer also had the option to use Chatbot to showcase their products and services prior to the event - thus attracting even more visitors to the expo this year.
We also incorporated lucky draws, questionnaires and real time update into this automated solution, thereby reducing an enormous amount of manual resources both before the event and during the course of the expo.
I would say that EventHUB is a must for every expo!
ISG NIKE Sports Camps
ISG NIKE Case’s enrolment process was tedious and manual. That gave rise to human errors as well as time wasted by coaches on administrative matters. Our EnrolHUB solution helped them automate their enrolment and payment process, as well as provided a platform for queries and promotions.
This has resulted in a big success of 100% sign up rate for the ISG NIKE Sports summer camps.
The customised solution enables us to focus on our curriculum and maximizes the return from our investment. The EnrolHUB solution met all our requirements, the SignHUB staff were experienced, very easy to work with and provided us with professional advices to enhance our module. SignHUB had gone above and beyond our expectations!
Macao International Start-Up Week
You will be pleased to know, The Macao Government is a supporter of SignHUB too!
SignHUB will be providing our pre-event registration; on-site admission service and A.I. powered Chatbot for the Macao International Start-Up week, which will be held from 20th to 22nd September 2018. This is an event hosted by the Macao Government to promote and support start-up companies in Macao.
Our unique EnrolHUB Chatbot will be used to answer every question from participants as well as assist exhibitors to broadcast their news and updates to everyone at or registered for the event.
Watch this space for some post event updates!